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Frequently Asked Questions

Looking for a specific error message shown in place of the widget? The Error Reference covers every one of them, with causes and fixes.

What does Site key not registered mean?

Section titled What does Site key not registered mean?

The site key you are using is not registered in the Prosopo system. Most often the account was never activated — click the activation link in your email, or contact the Prosopo support team. See Site key not registered.

What does Invalid site key mean?

Section titled What does Invalid site key mean?

The value in your data-sitekey attribute is not a well-formed site key — usually truncated, or a placeholder that was never substituted. Copy the key from the Prosopo portal. See Invalid site key.

What does Unauthorized origin URL mean?

Section titled What does Unauthorized origin URL mean?

The domain serving the widget is not on the site key’s list of allowed domains. Add it in the Prosopo portal, including any staging and preview domains. See Unauthorized origin URL.

What does Incorrect CAPTCHA type mean?

Section titled What does Incorrect CAPTCHA type mean?

The captcha type your widget requests does not match the one configured for the site key. The default is frictionless; if you set pow, image, or puzzle in your markup you must set the same value in your portal settings. See Incorrect CAPTCHA type.

What does No session found mean?

Section titled What does No session found mean?

The challenge session expired or had already been used. The widget resets itself after about 10 seconds, or you can refresh the page. See No session found.

What does Error parsing captcha mean?

Section titled What does Error parsing captcha mean?

Prosopo received a request from the widget it could not read, usually from a stale or modified copy of the Procaptcha bundle. Hard-refresh and make sure you are loading the official bundle. See Error parsing captcha.

The widget doesn’t appear at all, and there is no error message.

Section titled The widget doesn’t appear at all, and there is no error message.

Some failures are written only to the browser console rather than being displayed. Open developer tools and check the console — see Errors that never reach the visitor.